Refund Policy
Courses/Pre-recorded Master Classes
We want you to be satisfied, so all eligible courses purchased from the Truecosmic Academy can be refunded if your course completion status is no more than 30% complete and / or within 30 days of purchase.
Any free trial, refunds are not available at any time after purchase of full course access.
Additional non-returnable items:
– Gift cards
– Downloadable software products
Live Master Classes/Zoom book Studies
You are eligible for a refund on a Zoom book study/Live Master class only if:
- The student did not attend the class and requests a refund within 30 day’s of the study/class completion OR
- Recordings of the class are available and included within the purchase,
but due to time zones, Truecosmic recognise not everyone can attend. If you
are not satisfied with receiving a recording only and if you did not attend the class, then a full refund is available. This must be completed however within a 30 day’s of the study/class completion
Any requests after this 30 day period will NOT be eligible for a refund.
To request a refund, we require a receipt or proof of purchase emailed to info.@truecosmic.com.
Membership Subscriptions
For monthly memberships you can cancel at any time via the payment settings in the membership. Just make sure to inform us that you would like to cancel 30 days prior to your next billing date in order to not be charged for the next billing period (month).
With annual memberships cancelling will stop your automatic renewal, however you will still have full access to the membership until the end of your 12-month period. There is a 30-day full refund policy on annual memberships for new members only minus the 1 month you’ve accessed ($9.99).
With both plans you cannot be refunded for months you have signed up for the membership and not logged in or made use of the content. There are no refunds provided for renewing annual or monthly plans. It’s down to you as a member to manage your subscription (via the payment settings in the membership) and cancel before your renewal date.
By signing up to the Inner Awakening Circle you agree to our payment T&C’s listed above. If you have any further questions on these payment T&C’s please give us an email and we’ll be happy to help – info@truecosmic.com
If you cancel a monthly membership you will no longer have access to the premium content of the membership. Annual membership cancellations will still have access to the premium content until the end of your 12-month period. All content remains copyright of Truecosmic.
Any paid items and free streaming you will still have access too.
Disclaimer
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
For the Truecosmic.com digital product, satisfaction is guaranteed and if you complete the 60 day course and are not satisfied, we will assist you to resolve any issues or if no resolution can be met we will provide a full refund. In order to be eligible for a refund, you must show that your course was marked completed through our course platform at www.ConsultantsIntuition.com
Any free trial, refunds are not available at any time after purchase of full course access.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please only send your return to our return address: Kemp House, 152-160 City Road,London, EC1V 2NX, United Kingdom
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@truecosmic.com in the first instance send your item to: 152-160 Kemp House City Road London EC1V 2NX.Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return shipping.
To return your product, please mail your product to: Consultants Intuition ltd, Kemp House, 152- 160 City Road, London, EC1V 2NX
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any cost of return shipping may be deducted from your refund.
Depending on where ive, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
