Privacy Policy

Last updated: June 2026

Consultants Intuition Ltd (“we”, “us”, or “our”), trading as TrueCosmic, operates truecosmic.com and truecosmic.com/academy. This Privacy Policy explains how we collect, use, store, and protect your personal data, and your rights under UK GDPR and the Data Protection Act 2018.

Our registered address is in England and Wales. If you have any questions about this policy, please contact us at [email protected].

1. What Data We Collect

We collect the following categories of personal data:

• Identity data: your name, username, or similar identifier
• Contact data: email address
• Account data: login credentials, membership level, course enrolments, and progress
• Transaction data: details of purchases and payments (payment card data is processed by Stripe and never stored on our servers)
• Usage data: information about how you use our website, courses, and content
• Technical data: IP address, browser type and version, time zone setting, operating system, and platform
• Marketing preferences: your preferences for receiving communications from us
• Communications: any messages, support requests, or correspondence you send us

2. How We Collect Your Data

We collect data through:

• Account registration on truecosmic.com or truecosmic.com/academy
• Course enrolment and membership sign-up via MemberPress and LearnDash
• Purchases processed through Stripe and CartFlows
• Email list sign-up forms and lead magnets
• Enquiries and messages sent to us directly
• Automated technical data collection via cookies and analytics tools
• Community participation via our Facebook Group (governed separately by Meta)

3. How We Use Your Data

We use your personal data for the following purposes:

• To fulfil your membership or course purchase and provide access to the content and services you have paid for
• To manage your account and provide customer support
• To process payments securely via Stripe
• To send transactional emails related to your account, purchases, and course progress
• To send marketing communications where you have given consent, including newsletters, new content, and promotional offers. You may unsubscribe at any time.
• To improve our website and content using anonymised analytics data
• To comply with legal obligations including financial and tax record-keeping

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: processing necessary to deliver the membership, course, or service you have purchased
• Legitimate interests: improving our website, preventing fraud, and maintaining security
• Consent: sending marketing emails and newsletters. You may withdraw consent at any time by clicking unsubscribe or contacting us.
• Legal obligation: retaining transaction records as required by law

5. Third-Party Services

We use the following third-party services which may process your data on our behalf:

• Stripe — payment processing. Stripe processes card data directly and we never store payment card details. See stripe.com/gb/privacy.
• Google Analytics — anonymised website usage analytics. See policies.google.com/privacy.
• MemberPress & LearnDash — membership and course management plugins hosted on our servers.
• CartFlows — checkout flow management hosted on our servers.
• Email service providers — used to send transactional and marketing emails.
• Hostinger — website hosting. Servers are located in the EU/EEA.
• Google (YouTube embeds) — embedded video content. Viewing embedded videos may result in data being sent to Google.
• Facebook/Meta — our community Facebook Group operates under Meta’s own privacy policy. We do not control data collected by Meta.

All third-party processors are required to handle your data securely and in accordance with applicable data protection law.

6. Cookies

We use cookies to enable core website functionality, remember your login session, and understand how visitors use our site. Cookies used on truecosmic.com include:

• Essential cookies: required for login, session management, and checkout functionality
• Analytics cookies: Google Analytics (anonymised) to understand site usage patterns
• Preference cookies: to remember your settings and membership state

You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use parts of the site, including logging in and accessing course content.

7. Data Retention

We retain your personal data for as long as is necessary for the purposes set out in this policy:

• Account and membership data: retained for the duration of your membership and for up to 7 years thereafter for legal and financial record-keeping purposes
• Transaction records: retained for 7 years in compliance with HMRC requirements
• Marketing data: retained until you unsubscribe or request deletion
• Technical/analytics data: anonymised after 26 months

8. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: you may request deletion of your personal data where there is no lawful reason for us to continue processing it
• Right to restrict processing: you may ask us to suspend processing of your data in certain circumstances
• Right to data portability: you may request your data in a structured, commonly used format
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Data Security

We take the security of your personal data seriously. Measures in place include SSL encryption across all pages, secure password hashing, restricted access to personal data, and regular security monitoring via Wordfence. Payment data is handled entirely by Stripe and is never transmitted to or stored on our servers.

No method of transmission over the internet is completely secure. While we use commercially reasonable means to protect your data, we cannot guarantee absolute security.

10. Children

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. International Transfers

Some of our third-party service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions recognised under UK GDPR.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We will notify you of material changes by email where we hold your contact details, or by a prominent notice on our website.

13. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Consultants Intuition Ltd (trading as TrueCosmic)
Email: [email protected]
Website: truecosmic.com